Store Manager Guide

1. Ye guide kaise parhein

Har section mein store ka ek hissa dikhaya gaya hai jaisa customer dekhta hai. Heading ke neeche jamni (purple) label batata hai ke admin panel mein ise kahan se badalna hai.

2. Announcement bar

Customer daayein taraf × se patti band kar sakta hai.

3. Header aur menu

• Logo: Settings › General mein upload karein. Ye receipts, shipping labels aur login page par bhi aata hai.
• Menu items: pehli chhe enabled top-level categories, unki Position ke hisaab se. Catalog › Categories mein badlein.
• Dropdown: jis category ki sub-categories hon uska dropdown banta hai. Nayi category banate waqt uska Parent chunein.
• Menu se category chhupane ke liye us par Visible (enabled) off karein.

4. Homepage hero

Isi page par Background style se hero aur listing pages ke peeche ka halka rang badalta hai: Gradient, Gradient + grain, Light ya None.

5. Trust badges

1. Show trust badges on karein.
2. Add badge dabayein (zyada se zyada 6). Har badge ka Icon, Colour, Heading aur chhota Text chunein.
3. Optional: Show in zones se badge sirf kuch mulkon mein dikhayein (jaise "Free delivery" sirf Pakistan mein). Khaali chhorein to sab ko dikhega.
4. Badges ko kheench kar tarteeb badlein, phir Save.

6. Shop by Collections

• Har tile ek collection hai: uski image, naam aur description.
• Sirf published collections dikhti hain (Published at ki tareekh guzar chuki ho).
• Manual collection: products aap khud chunte hain. Automatic: products rules se aate hain (jaise price, tag).

7. Featured products aur product cards

Product ko Featured Products mein daalne ke liye product kholein aur Featured on karein. Sirf visible aur published products dikhte hain.

8. Shop by Category

Enabled top-level categories apni image ke saath dikhti hain. Image category edit karte waqt upload ya badlein.

9. WhatsApp chat button

1. Show WhatsApp button on karein.
2. WhatsApp number country code ke saath likhein, jaise +92 300 1234567. Space aur dash chal jaate hain.
3. Save karein. Button dabane par us number ke saath WhatsApp chat khulti hai (phone par app, computer par WhatsApp Web).

10. Footer, social links aur legal pages

Legal pages /legal/privacy, /legal/refund, /legal/terms aur /legal/shipping par khulte hain. Policy save karte hi store par update ho jaati hai.

11. Shop, category aur search pages

• Price slider: khud banta hai, list ki sabse kam se sabse zyada price tak.
• Brand filter: products ke brands se khud banta hai.
• Attribute filters (Dietary, Shelf Life, Storage…): Catalog › Attributes mein Filterable tick karne se aate hain. Select, Checkbox, Colour aur Number attributes par chalte hain.
• In stock only: jo products khareede nahi ja sakte unhe chhupata hai.
• Search un attributes ko bhi dhoondta hai jin par Searchable tick hai.

12. Product page

13. Cart aur checkout

14. Sirf online ya sirf POS products

Har product online, POS (counter) par, ya dono jagah bik sakta hai.

• Sirf online products POS register mein nahi aate.
• Sirf POS products website, search aur sitemap se chhup jaate hain aur cart mein nahi daale ja sakte.
• Products ki list mein sales channel ka column aur filter hai.

15. Orders, shipments aur dashboard

• Dashboard: revenue, orders, customers aur chart sirf paid orders ginte hain. Top Selling Products bhi paid orders se banta hai.
• All Orders: order khol kar status badlein, paid mark karein aur shipment banayein.
• Create shipment: carrier chunein, tracking number daalein; print karne wala shipping label PDF ban jaata hai.
• Shipments: har shipment, tracking aur delivery status ke saath.
• Abandoned carts: wo carts jo customers ne payment ke baghair chhor diye.

Ek click mein ship aur deliver

Har order page ke upar:

1. Ship order: carrier customer ki pasand se pehle se chuna hota hai. Tracking number likhein ya khaali chhorein to AWB number ban jayega (jaise AWB2610290000123). Ship and print label dabayein. Saare bache items ek shipment mein jaate hain, label PDF print ke liye khulta hai, aur order shipped ho jaata hai.
2. Mark delivered: courier confirm kare to ek dafa dabayein. Har khuli shipment delivered ho jaati hai aur order khud complete ho jaata hai.

Ye patti aakhri shipment, uska status aur Print label link bhi dikhati hai. Tafseeli Shipments page aur uske steps (in transit, out for delivery) un couriers ke liye ab bhi chalte hain jo har step batate hain.

Activity log

Order page par daayein taraf Activity card order ke saath hua sab kuch aur kisne kiya dikhata hai: order aana, payment, status ke badlao, har shipment step aur notes. Website ya system ke badlao "System / customer" likhe aate hain.

16. Point of Sale (POS)

• Register: product search ya scan karein, cart mein daalein, customer chunein, cash ya card lein, receipt print karein.
• Card payments: Transaction ID aur card number (pehle digits) har ek Hidden, Optional ya Required ho sakta hai.
• Returns: sale dhoondein, wapas hone wale items chunein; dobara bikne wale items stock mein wapas jaate hain. Return voucher bhi diya ja sakta hai (Settings › Returns).
• Orders / Return History: purani POS sales aur returns, receipt dobara print ho sakti hai.

17. Stock lots aur expiry

Lot (batch) ek product ki ek delivery hai jiski apni expiry date hoti hai, jaise 40 breads jo 24 October ko expire honge. Lots on hon to shop sahi batch pehle bechti hai, expired stock bikne se rokti hai, aur batati hai kya expire hone wala hai.

On kaise karein

Stock ko lot ki tarah receive karein

1. Product kholein aur Stock & Inventory tab par jayein (variant ke liye uska apna stock hissa).
2. Add stock dabayein.
3. Inventory name (branch) chunein aur aayi hui Quantity likhein.
4. Expiry date bharein, aur chahein to Lot number aur Manufacture (MFG) date.
5. Submit dabayein.

• Teen lot fields mein se koi bhi ek bharein to stock lot ban jaata hai. Teeno khaali to saada (non-perishable) stock.
• Lot number nahi diya lekin date di? Number khud ban jaata hai (jaise LOT-20261006-K3QZ).
• Usi branch par wahi lot number dobara? Wo lot top-up ho jaata hai.
• MFG date expiry ke baad nahi ho sakti. Lot number zyada se zyada 64 characters.
• Stock nikalna: minus quantity likhein (jaise -5). Take from lot list aayegi; lot chunein, ya khaali chhorein to saada stock niklega.

Product page par lots

Columns: Location, Lot, MFG, Expires, Quantity, Received, Status. Har row par do actions (Manage Stock Lots chahiye):

0 par pahunchne wale lots list se hat jaate hain lekin record mein rehte hain.

Lot expiry report

• Saare products ke stock wale lots, sabse jaldi expiry pehle.
• Status: OK (hara), Expiring soon (peela), Expired (laal), No expiry (grey).
• Lot number se search. Filters: product ka naam ya SKU, location, status (jaise sirf Expiring soon).
• Product ke naam par click karke use kholein aur lots adjust ya write off karein. Report khud sirf dekhne ke liye hai.

Bechne par kya hota hai

• Online aur POS sales us branch ke lots se Pick lots ki tarteeb mein units leti hain. Lots kam pad jayein to baqi saade stock se.
• Block expired: expired units bikne layak nahi ginte. Sirf expired stock bacha ho to website aur till par product Out of Stock dikhta hai (jab tak backorder allowed na ho). Admin screens poora number dikhati hain, isliye expired stock write off karein.
• POS returns dobara bikne layak maal usi lot mein wapas daalte hain jisse bika tha. Kharab return stock mein wapas nahi jaata.

Permissions

Lots import karna

Inventory CSV lot_number, expiry_date aur mfg_date se lots bana aur theek kar sakti hai. Catalog data dekhein.

18. Catalog data: reports, export, backup aur import

Ek hi screen: apne catalog ki sehat check karein, use download karein (CSV files ya poora backup), aur file se products aur stock images ke saath laayein.

On kaise karein

1. Settings › Catalog import & export kholein.
2. Enable catalog import & export on karein aur Save dabayein.
3. Menu mein naya item aa jayega: Stock › Catalog data.

Kaun istemal kar sakta hai

Ye Settings › Staff & permissions mein dein. Administrators ke paas teeno hain. Jo staff sirf kuch locations tak mehdood hai, wo sirf unhi locations ka stock dekh aur import kar sakta hai.

Reports tab

Export stock report (CSV) yahi figures har SKU aur location ke hisaab se Excel ke liye download karta hai.

Export tab: catalog download karein

• Product images: Image URLs in the CSV (chhoti file), Image files in the backup ZIP (poori offline copy, sirf Full backup), ya No images.
• Include hidden products: tick karein to hidden products bhi export honge.
• Export bilkul import wale columns mein hota hai, isliye har export dobara import ho sakta hai. Stock sirf inventory file mein hota hai; products.csv mein quantity jaan boojh kar khaali rehti hai.

1. Options chunein aur koi export button dabayein.
2. Aap History par chale jayenge ("Export started"). Export peeche chalta hai.
3. Status Completed ho jaye to Download dabayein.

Import tab: products aur stock laayein

Inmein se koi ek upload karein:

• products CSV (naye products ya maujooda mein badlao),
• inventory CSV (stock quantity, lots aur expiry), ya
• Export tab ka Full backup ZIP (pehle products, phir stock, images ke saath).

Dashed box par click karein ya file us par kheench kar chhorein. Box batata hai ke aapka server kitni badi file leta hai.

1. Template download karein (Products CSV template ya Inventory CSV template) aur bharein, ya kisi export se shuru karein.
2. File upload karein, options chunein, Dry run tick karein aur Start import dabayein.
3. History mein result parhein aur file ki ghaltiyan theek karein.
4. Dry run hata kar asli import karein.

Products CSV ke columns

Naye product ke liye sirf name zaroori hai. Kai values ko | (space, pipe, space) se alag karein.

Inventory CSV ke columns

Lots on hon to lot number wali row us lot ki quantity set karti hai (naye lot ko 0 se zyada chahiye). Lots off hon to lot wali rows skip ho kar report mein aati hain; saada total rows phir bhi stock set karti hain.

Links se images

1. Settings › Catalog import & export › Download images from these hosts mein har wo website likhein jahan se images aati hain, har line mein ek, jaise images.pexels.com.
2. Links https:// se shuru hon, aur har image zyada se zyada 10 MB (jpg, png, webp ya gif).

History tab aur import report

• Aakhri 25 exports aur imports: kab, kya, kisne, status (Pending, Processing, Completed, Failed) aur result.
• Import ka result aisa dikhta hai: products: 12 new, 3 updated, 2 skipped, pehli kuch errors laal aur notices orange mein.
• Full report saari errors aur notices CSV mein download karta hai. Har message row batata hai, jaise Row 5 (Milk 1L): a product with SKU "MLK-1" already exists. (Row 1 header hai.)
• Download mukammal export utarta hai.
• Jab tak kuch chal raha ho, page khud refresh hota hai.

Settings › Catalog import & export

Aam masle

Backup ZIP mein zyada se zyada 5,000 files aur khulne ke baad 512 MB ho sakte hain.

19. Staff aur permissions

Admin panel ya till par kaam karne wale har shakhs ka apna login aur ek role hota hai. Role tay karta hai wo kya dekh aur kar sakta hai; uski locations tay karti hain kaunsi branches.

Screen

• Roles (upar): har role ka card aur kitne accounts us par hain. View details se kholein; + se naya role.
• Administrators accounts (neeche): har staff member, Email, Role, Locations aur Access (Full ya Limited) ke saath. Har row se edit ya delete.

Shop ke saath aane wale roles

Role banayein

1. "Administrator role available" ke saath + dabayein.
2. Name (in lowercase) jaise cashier, Display name (Cashier) aur chhoti description likhein.
3. Naya role kholein (View details) › Permissions tab, aur jo karne dena hai tick karein.

• Permissions areas mein hain: System, Brands, Categories, Collections, Products, Customers, Orders, Discounts.
• Har area mein har card ek cheez hai (jaise Product Variants, Pos Orders), Select all ke saath.
• Tick foran save hota hai; Save button nahi hai.
• Har tick par sirf verb likha hota hai (Browse, Read, Edit, Add, Delete…). Poora naam dekhne ke liye mouse le jayein.
• Browse = list dekhna, Read = ek kholna, Edit/Add/Delete = badalna.

Staff member add karein

1. Add administrator dabayein.
2. Email aur Password likhein (ya Generate dabayein).
3. Optional: Send Invite on karein taake unhe login details email ho jayein.
4. First name, Last name likhein (chahein to gender aur phone).
5. Role chunein. Administrator ke ilawa har role ke liye Locations (jin branches mein kaam karte hain) chunein.
6. Save karein. Wo /cpanel par login karte hain.

Baad mein role, branches ya password badalne ke liye unki row par Edit dabayein. Aap apna role nahi badal sakte, aur administrator accounts delete nahi hote.

Zaroori permissions

Har settings page ka alag permission

Kisi settings page ko kholne ke liye Access Setting aur us page ka apna permission dono chahiye. Iske baghair card chhupa rehta hai. Is tarah manager ko Storefront aur Shipping rules mil sakte hain baghair Staff ya Payment methods ke.

Pages: General, Staff & permissions, Inventories, Payment methods, Carriers, Legal, Zones, Taxes, Currencies, Checkout, Returns, Storefront, Shipping rules, Stock lots & expiry, Catalog import & export. Ye System area mein page ke naam se hain.

Mashwara: roles

Branches kya mehdood karti hain

Administrator ke ilawa sab sirf apni branches dekhte hain: POS register aur returns, POS orders aur returns ki history, Lot expiry report, Catalog data ke stock figures aur exports, aur inventory imports. Administrators sab branches dekhte hain.

Staff aur customers

Staff aur customers bilkul alag hain. Staff /cpanel par login karte hain; customers website par. Ek hi email dono ho sakti hai, do alag passwords ke saath. Customers ka koi role nahi hota.

Two-factor login

Jab shop par two-factor authentication on ho, to har shakhs apne account mein khud on karta hai. Ye is screen se set nahi hota.

20. Jaldi dekhne wali list: kya kahan se badlein